Deliveries, Returns, Guarantees and Shipping
DELIVERIES
Parts ready for delivery without personalization: tracking code will be sent within 3 business days.
Parts ready for delivery with personalization: tracking code will be sent within 5 working days.
Made-to-order pieces: tracking code will be sent within 7 to 10 business days.
When you are checking out in the shopping cart, you will be shown: shipping areas, available delivery methods, as well as delivery times and costs. The deadline shown at check-out does not take into account the time it takes to make the item, described above.
Shipments are only made with a tracking code that will be sent by email.
You may be contacted by the carrier, by SMS or email to be informed of the delivery of the order.
RETURNS
You have 15 days from the date of receipt of the order to make the return - except for personalized or custom-made items, which cannot be returned under any circumstances.
Returns must be requested via the website, in your reserved area or use the link you received when you placed the order.
Only returns of items in perfect condition will be made.
Delivery of the product will be the responsibility of the customer and the address to send the merchandise will be sent in the return authorization. The return cost will also be deducted from the credit amount for the return.
Upon receipt of the return, we will contact you to confirm the chosen refund method, and you can choose to receive the same payment method or issue a gift certificate.
Keep in mind that refunds issued by card may take 7 to 10 days to be made available, depending solely on the banking institution, while the gift certificate is issued at the same time and will be available for immediate use.
If you used the Multibanco reference, you will have to indicate the IBAN by email to process the refund. Please send an email to hello@religare.pt informing the details of your order.
To ensure the security of the entire process, information is not shared with third party agents and will only be accepted when sent by email.
GUARANTEES
You have 15 days, counting from the date of receipt of the order, to notify in writing via email hello@religare.pt sending photos of the product with the order number, any defect identified in the piece that is not characterized by misuse. After notification, Religare Biojóias reserves the right to respond to the request within 5 working days with the possibility of replacing the part, issuing a voucher or refunding the amount depending on each case.
POSTS
Portugal and Spain:
€2.50 registered mail for purchases under €20.
Free registered shipping on purchases over €20.
International Shipping (except Portugal and Spain):
€5.00 registered mail for purchases under €30.
Free registered shipping on purchases over €30.